> At a Glance
> – Lilly, 6, accidentally called 911 on December 21
> – She mailed a handwritten apology to North Haven Police
> – Department shared her note on Facebook and forgave the mishap
> – Why it matters: Shows how tiny mistakes can become teachable, heart-warming moments
A six-year-old Connecticut girl turned an accidental 911 call into a lesson in accountability by sending North Haven Police a crayon-written apology.
The Mistake
Lilly thought the old phone she found was a toy. On December 21 she pressed buttons, unknowingly dialing 911. Officers responded, realized it was a misdial, and left without incident.
Days later, the department received an envelope addressed simply “Police.” Inside was Lilly’s note:
> Lilly’s letter
> “Sorry for calling 911 on Des 21 I thot it was a play phone. I wont do it again.”
Department Responds
Police posted a photo of the letter on Tuesday, praising her honesty.
> North Haven Police Department
> “Lilly, We got your letter. It’s ok. Things happen…”
The Facebook post quickly gathered hundreds of likes and comments applauding both Lilly and the officers’ kindness.
Key Takeaways
- Lilly learned old phones can still dial emergency services
- Officers used the moment to reinforce that calling 911 is always okay when in doubt
- Simple acts of kindness build trust between communities and police
The department closed its reply with an open invitation: Lilly is welcome to stop by the station anytime.
