At a Glance
- Nearly 1 in 5 holiday gifts are returned after the season.
- Return policies often change during the holidays, adding restocking fees or limiting options.
- The Better Business Bureau warns shoppers to check policies, keep receipts, and act quickly.
- Why it matters: Knowing the rules saves time, money, and frustration when returning gifts.
The holiday season is a time of gift-giving-and, as many shoppers discover, gift-returning. With almost 20% of presents headed back to stores, the Better Business Bureau warns that the old “customer is always right” rule no longer guarantees a smooth exchange.
What the BBB Says
The BBB highlights that holiday return policies can differ from regular ones, with restocking fees and limited options for exchanges or store credit.
- Know the store’s policy – check for restocking fees and credit options.
- Check online policies – read the seller’s return policy before buying.
- Find the warranty – know how returns and repairs are handled for electronics.
- Keep receipts – keep the gift receipt and original packaging.
- Bring ID – some stores require ID or original payment method.
- Act promptly – return items before the holiday window closes.
Steve J. Bernas, president and CEO of the Better Business Bureau stated:
> The fact is – now it’s a matter of goodwill and customer service. However, stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers offer refund and exchange programs, how and when they do is strictly up to them. Be sure to double-check policies this holiday season, even if you are familiar with the brand, as stores can change their policies whenever they want.
Better Business Bureau added:
> If you are shopping online, search for the seller’s return policy and read it through before clicking “buy.” Find out if they accept returns or exchanges and who pays for the shipping when an item is returned. In some cases, you can save on shipping fees by returning an online purchase to the local brick-and-mortar store.
Better Business Bureau said:
> Find out how returns and repairs are handled if an item stops working or needs replacement parts. Will the retailer ship the item to the manufacturer for you? Or will you need to deal with the manufacturer directly? Knowing the answers will leave you well-prepared for any future issues.
Better Business Bureau stated:
> Always include a gift receipt with items you give and hold on to any gift receipts you receive.
Better Business Bureau added:
> If this is the policy of the store where your gift is from, you may need the assistance of the gift giver in order to be reimbursed.
Better Business Bureau said:
> Almost all return policies are valid during a specific time period. Some stores modify their return period during the holidays, so don’t risk missing your chance to make your return. Take the item back to the store without delay.
Key Takeaways
- Nearly 1 in 5 holiday gifts are returned.
- Store policies vary; restocking fees and limited options may apply.
- Check policies, keep receipts, bring ID, and act promptly to avoid hassles.
Return your gifts early and be prepared to navigate the changing rules for a smoother holiday season.
